We are confident that our wine has exquisite, entertaining, high quality taste. If you decide you do not want to try our wine and do not to open your bottles, we can accept returns at a $30 restock fee. We are unable to accept returns if bottles have been opened.
Our boxes undergo a detailed quality check. If your package arrives damaged, please notify info@BroadwayWineClub.com or call Customer Support at (332) 217-2587 immediately. It is important to take a photo to help us document the situation and file a claim with the delivery company. Don’t worry, we’ll make sure you get a replacement.
All Broadway Wine Club memberships are required for a minimum of one shipment. Memberships are automatically renewed after the first month at no extra charge until a cancellation notice is given. Cancellation requests can be made by signing into your BWC account or by contacting our Customer Support at (332) 217-2587 no less than 30 business days prior to the next quarterly shipment to avoid automatic renewal. Broadway Wine Club reserves the right to cancel any membership at any time.
At this time, we do not offer the customization of individual wines on our membership boxes. We will soon release a shop where you can add your favorite wines for another taste of our exquisite wines. If you would like to change the size of your pack, you can change between deliveries of 3, 6, or 12 bottles at any time. Just notify info@BroadwayWineClub.com or call Customer Support at (332) 217-2587.
Our shippers will attempt a total of three times to deliver your Broadway Wine Club box. If it is not signed for by the third attempt, the carrier will hold the box at a local fulfillment center. You will receive a note on your door that this has happened. Typically, the shipment center will hold the box for one standard business week. If you do not pick it up by the end of their period, they will restock the box with Broadway Wine Club and you will incur a $30 restock fee.
It is required by law that someone 21 or older sign to receive the Broadway Wine Club shipment. If someone is not present to sign for your Broadway Wine Club box, the delivery cannot be made. Three failed attempts of a delivery will result in a return to our warehouse and you will be charged a return fee. If you know that you will be away from your home during our shipment phase, please contact info@BroadwayWineClub.com or call Customer Support at (332) 217-2587.
Each club delivers on a quarterly basis. For our first shipment, you can expect to receive your package in priority mail the second week of October. For orders placed after our cutoff date (one week before ship date), boxes will arrive on a standard rush shipping timeline. However, due to the COVID-19 pandemic, some deliveries will take longer than expected per national shipping delays.
Your credit card will be charged once your order is processed by our staff, usually about one week prior to shipment. You can expect to pay the amount listed at checkout. If you have any questions about charges, please contact us at info@BroadwayWineClub.com.